Welcome. Most of my items are custom made when ordered, so please try to plan for this timing. If you need a rush item, please contact me and I will certainly accomodate if at all possible. Thanks for shopping with me. Payment I accept PayPal. Payments are expected immediately or at time of artwork approval for custom pieces. Please note that I will only begin to make the item when payment has been made. If payment is not received within 3 days of order, the order will be cancelled. Shipping Standard shipping is USPS with tracking. Expedited shipping will certainly be done at request and cost. Refunds and Exchanges All custom orders are final. Please be sure to spelling and color choices are all correct at time of check out. If you are not sure, please contact me immediately to work through the customization. Additional Policies and FAQs I'm more than happy to take custom orders and large orders. Please contact me and we can work through what you are looking for.