Hi there! I hope you'll enjoy browsing Three French Hens! Your complete satisfaction is my goal ~ please contact me with any questions. I will refund any shipping overage (over 1.00$USD) you may have paid via PayPal as soon as I'm home from the Post Office. ********************************************* SHIPPING INFORMATION :: Because of my location, I ship twice weekly (Wednesday and Saturday). :: All US orders are shipped via USPS 1st Class, with Delivery Confirmation, as soon as your payment is received and cleared payment. USPS 1st Class normally takes 3-4 business days for delivery. :: If you need something rushed, let me know ~ I am happy to oblige whenever possible. ___________ *** !! Shipping Destinations Outside the USA !! *** !! PLEASE READ !! *** :: International orders are shipped via USPS International Priority Mail with a tracking number and an expected transit time of 7-14 days. This is, without doubt, the most reliable shipping method for the money. :: Any Duty and/or Import Tax is the responsibility of the Customer. :: No refund will be given for 'lost' packages, so, if you would like insurance, please let me know during checkout. :: I will send an email to you at the time of the sale to verify and confirm the shipping address. I am not responsible for items not received due to an incorrect address. :: As required, I use USPS Customs Declaration Form when shipping outside the USA. Please be assured that I love every one of my customers very, very much xoxo ... but ... please do not ask me to mark your package as a 'Gift' on the Customs Declaration Form ~ I simply cannot afford to send everyone a gift and I am unable to afford the fines should I do this ... because it is illegal! REFUNDS, RETURNS AND EXCHANGES :: No returns are accepted on paper items. If you have a question after receipt of your purchase, please contact me. :: For all other items (non-paper), I offer returns and exchanges should you be unsatisfied with your purchase. Please contact me when your package arrives should you have any questions. :: Item(s) must be returned and received by me within 14 days after you received your purchase, sent with Delivery Confirmation, and must be received in its original received condition. :: Original Shipping Costs will be subtracted from your refund and/or exchange. You are responsible for the return shipping postage, Delivery Confirmation, and insurance costs. EXTRA INFORMATION :: LOST PACKAGES :: ~ If a package goes missing I will replace the item(s). If an item(s) *cannot* be replaced I will issue a full refund. ~ Delivery Confirmation for domestic packages serves as Proof of Delivery. If you report an item missing but the Confirmation indicates receipt, no refund will be issued. (Using the Confirmation #, check with your Post Master) *Please Note: International packages are not considered 'lost' until 30 days after shipping* _________________ :: I've been known to offer nice discounts on purchases of *15+* items. Please inquire *before* you purchase! _________________ Policies Updated October 15, 2012 _________________