Welcome I want to welcome you to Dawg House Glass Artfire shop. All products are digitally annealed and packaged bomb proof to insure that they arrive safely to your residence or business. You know you can purchase with confidence when such dedication and experience is going into every piece. If you don't see anything that strikes your interest contact me and let me know what it is that you desire in your glass and we can work on a custom order. Thank you for shopping. Please contact me if you have questions comments or concerns. Payment Payment is due at the time of purchase in order to process your order with the highest level of efficiency and with no delays in shipping. I accept pay pal and money orders. Shipping I ship 2-3 business days after payment clears. Custom orders may vary based on request. Customer will have knowledge of expected shipping date. I ship USPS priority mail. Priority or overnight shipping is available upon request on any item and is additional cost to customer. When shipped USPS priority mail(upon request) it has delivery confirmation. If you would like to insure a package which i would recommend anything over US $100.00 i will added the cost of insurance to the total cost of the order. According to USPS package ships 2-4 days. Express shipping available - please contact me if this is necessary for you and we will adjust cost of sale as standard shipping is included in our pricing. Current Insurance rates from USPS US $0.01 to US $50.00 = US $1.75 US $50.01 to US $100.00 = US $2.25 ****Please be aware shipping and delivery times are only estimated times. Actual times may vary from carrier estimation. If package still does not arrive after seven business days please contact me via email and I would be more than happy to help you track and find your package. I am not responsible to lost items. Refunds and Exchanges No refunds are accepted. I am not responsible for damage done during shipping. I pack each item carefully i do encourage insuring any item over US $100.00. If an item is damaged during shipping please keep all packaging and convo me with in 48 hours of receiving the item. Buyer and myself will work something out. Additional Policies and FAQs I do welcome wholesale inquires. Please message me for information on wholesale prices for orders of 10 or more items. We here at Dawg House Glass sell our functional glass products as art and strickly for tobbacco use and we will not assume responsibility for any buyer's negligence. Please follow all your individual state laws and don't ask us to ship to states that we are not allowed. Please ask about our policies that are not clear to you prior to purchase.