SHIPPING

Orders will be shipped within 48 hours (in most cases 24 hours) of payment except on Saturdays, Sundays and UK public holidays. We use UK Royal Mail small packet airmail. This method has no guarantees and is not tracked. If you would prefer to have your order delivered using a different method please let us know (please note that this may cost more).

We always pack our orders with a lot of love and care so unfortunately we do not accept responsibility for items damaged or lost during shipping.

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REFUNDS AND EXCHANGES

1) We want you to be really happy with your purchase, if for any reason you are not satisfied with our products simply return them within 7 days of receipt for an exchange or a full refund (minus the delivery charge).

2) Please contact us BEFORE returning any items stating whether you desire a return or an exchange. On agreement customers may then return products within 3 days in unused and perfect condition. Return shipping will not be reimbursed.


3) To qualify for a refund the goods MUST be unopened and/or unused, and in re-saleable condition, once inspected by us we'll refund the amount to the original card details within 28 days. If you have paid by Debit/Credit there will be a refund charge of £0.80 to cover the banking charges incurred by us.

4) If you find any of your goods are damaged or the wrong product was provided to you as a result of our error, return the unopened and/or unused goods and according to your instructions we will either exchange them or reimburse the cost of the items and the delivery charge.

5) When returning items we recommend you obtain a certificate of posting, as we cannot accept responsibility for parcels lost in transit. Please pack items suitably to prevent damage in transit. Please include your name, address, order reference number, reason for the return and the action you would like us to take with all returns.

6) We always pack our orders with a lot of love and care so unfortunately we do not accept responsibility for items damaged or lost during shipping.

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