UneekGlassFusions' Policies

I am in the process of moving and will need a lead time of 4-6 weeks. Thanks for understanding. IMPORTANT INFORMATION: Uneek Glass Fusions creates handmade art glass products. We are not a manufacturer. Each item will be unique and one of a kind. Colors and designs may vary from each piece of glass we cut from. Pictures in this website may not be the exact item received. We strive for every photograph to reflect each color as is, but due to differences in computer moniters, items may vary. Please purchase a sample of your knobs, pulls, and tiles before investing in our lovely Jewelry for your Home. The art glass we use to create our one of a kind art is also handmade. Art glass is similar to fabric, where you should purchase your products at the same time to insure a consistant color and design. SHIPPING POLICY: Our shipping is processed through USPS unless otherwise requested. Domestic shipping may be Priority, First Class, or Parcel Post. International shipping is 1st Class Mail. Customs/duty fees are customers responsibility. INSURANCE: If you would like insurance on your order, please contact Joan for charges etc. Shipping prices do not include insurance. It is advisable to insure glass products. Once the shipment leaves Uneek Glass Fusions we are not responsible for the condition of your product. Happily we have not had any packaging or breakage problems because we pack everything exceptionally well. Please look at the box your items arrive in. If the box is damaged, let your carrier know right away. Pictures of dented boxes or broken content are very helpful when you file a claim with USPS. Please contact Joan if you have damaged items. RETURNS: Returns are excepted within 15 days of receipt of product. Returns or refunds are only issued for defective merchandise. Please read the important information above for additional information. Contact Joan at joan@uneekglassfusions.com before shipping your items. No refunds or exchanges on custom orders. Refunds will be processed less shipping/insurance charges, if items are received by Uneek Glass Fusions in re-sale condition only and is due to manufacturer defect. I need a 2-3 week lead time depending on the size of the order.