shipping:

We usually ship U.S. 2-3 day Priority unless you live really far from me (International). Then, I may switch to First Class Mail to keep shipping costs affordable. In this case it will take about 10 days to arrive.


returns/exchanges:

My goal is that every single one of my customers is happy, returns and tells their friends to visit. I always want to hear about anything arriving in less that perfect condition.

I do ask for reasonable fairness as far as the expectations once you start making cheese however; cheese-making is a bit of a science and if you use Ultra Heat Pasteurized milk, or heat the milk too much, not enough, or leave your Rennet in the sun etc., your cheese might flop through no fault of Urban Cheesecraft. Do not get discouraged, always email me for advice so we can figure out what happened.



I will happily replace your supplies when it is clear that they are not adequate.



wholesale orders:

I do sell wholesale so if you have a shop, contact me for prices.



Info. on Ingredients and Supplies:



rennet- a coagulant used in cheesemaking. If you keep your tablets in the freezer, they will be nice and potent for at least 1-2 years.



UCC uses microbial vegetarian rennet tablets developed from a mold strain called Rhizomucor miehei- completely void of any animal ingredients. Traditionally rennet was made of calf stomach lining. Concoctions made of plants such as nettles and thistles are also used with success around the world.



cheese salt- pure kosher flake salt without iodine or anti-caking agents (these interfere with cheesemaking)



citric acid- food grade acid derived from fruit.



dairy or kitchen thermometer- no mercury, measures to 220 F in increments of at least 2. Can be metal or glass.



butter muslin- 100% finely woven bleached cotton used to drain cheese, butter, yogurt etc.



cheesecloth- loosely woven cotton fabric used in all manners of kitchen and other crafts. Used interchangeably with butter muslin but it is not nearly as finely woven. UCC provides only Butter Muslin but may sometimes call it cheesecloth out of laziness.



molds- for our purposes this refers to food grade, sturdy plastic containers with drainage holes. They drain cheeses and shape them into cool shapes.



packaging:



our brown coffee bags are made of 25% recycled fibers and 40% post-consumer material. The lining is glassine which is a polished paper- not a petroleum plastic or corn plastic. It is completely recyclable! Before you recycle though, consider that they are sturdy and that the tin-tie makes them very reusable. You can store your cheesemaking supplies in the bag, in your pantry, indefinitely.



the labels are completely recycled/recyclable and the adhesive is water-based.



the cardboard boxes are sturdy and reusable as well as completely recyclable. You can store your cheesemaking supplies in the box, in your pantry, indefinitely.



NOTE for those of you in Portland, Oregon- whenever possible, supplies are sourced within Oregon.