I am committed to processing your order as soon as possible, usually within 1-3 days. I have no control once I ship an item, so please allow 10-14 business days for arrival.

I accept credit card payment with Visa, MasterCard, Discover and American Express using Paypal, and money orders.

I want you to be happy with your order. I describe my pieces as accurately as possible but please read the descriptions of each item carefully, and remember that every computer monitor displays colors slightly differently.

Also, while Artfire gives me the option to show the "primary color" of an item, some items are multi-colored (such as dichroic glass) or reflect different colors in different light (such as with crystal beads). Contact me before you order if you are unclear about a particular item.

If you are not happy with your order, you can return it within 14 days of receipt ** with a copy of the invoice and the item(s) in original condition and packaging,** and I will refund your purchase price minus your shipping, insurance and delivery confirmation fees for shipping back to me. I strongly recommend insurance and delivery confirmation on all returns. I cannot be responsible for items you ship back to me that are not delivered.

You can contact me at barbara@venusrisingdesigns.com and my phone number is 301-946-0108. Please be specific about the problems when sending an email, and I will do my best to help you resolve the matter.

If an item doesn't fit you, I can often resize it. Depending on the item, there may be no charge at all or a nominal charge per inch. This will vary according to what additional stones or findings are needed. Having to restring a piece will cost more.

I do not accept returns on special custom orders. All other items can be returned for a full refund of the purchase amount only and does not include monies paid for shipping, insurance or delivery confirmation. ***However, items must be returned within 14 business days of receipt in original condition and packaging, and with a copy of the invoice.***