We work very carefully on any details for custom work so you can be 100% happy with your custom order. We always want to make you happy so if you have any issues or concerns with a pre-made item you ordered please contact us so that we may work thru it with you. :) Each item is made with care and thought and we hope you enjoy your item from the start! Custom Order Fee: We try NOT to charge one. If you want something special, a different color we have in stock to use, a different color writing, a different font.....we will be happy to make you your own similar, special item for no extra fee! If we have to obtain additional materials to change size, or a color we don't have in inventory...a particular embellishment...a completely new lay-out from scratch...we will inform you during our pre-order convo for any pricing. We will always keep it as minimal as materials as materials and time will allow :)