WestCoastVinylGraphicsandWoodwork's Policies
My preferred method of payment is through PayPal. However I will consider other options. Please contact me to discuss further details.By purchasing an item you agree that you have read, understand and agree to my shop policies. Policies are subject to change without notice. Thank YouShippingDecals: Orders will be shipped within 3 to 7 business days after receipt of payment. Some custom orders take longer. I use the first class flat mail service. However I can accommodate any shipping type of your choice, please contact me for a shipping price quote if you would like to upgrade to priority, insure or track your item. (Please note that shipping time, and production time are different!)INTERNATIONAL ORDERS: International Orders may take up to three weeks or more to arrive depending on your location and how long the item is going through customs. The first class mail service does not offer an international tracking option. Please let me know if you would like to upgrade to international priority shipping for an additional fee. Customer is responsible for any customs fees.Please note that my shipping charges are calculated by an average total of actual postage, shipping, handling and processing fees.Refunds and ExchangesHappy customers are important to me. Decals are handmade and may contain minor imperfections. Please inspect your decal to your liking. I will gladly refund or exchange on an individual circumstance basis within 14 days. The product must be returned in its original condition and packaging. The customer pays for all shipping. I will refund/ship the exchange once I have received the original product back. All custom orders are final. If you have any problems with a product please email me and I will be happy to make it right. Vinyl can be tricky to install so please work slow and with a partner. Unfortunately, I am not responsible for any damage caused to the vinyl or application surface.Non Delivery: If for some reason your decal does not reach you we can discuss a replacement 30 days after US location shipments and 45 days after International locations. I have yet to have a decal not be delivered to the destination address.Additional Policies and FAQsThe vinyl that I use for all of my decals has been certified a Green Product by Det Norske Veritas, for meeting certification standards for process and environmental impact. The raw vinyl, manufactured by Orafol Europe and its US subsidiary, Oracal USA, has the most green process of any vinyl manufacturer, and as a company are constantly looking for ways to improve their process, to reduce waste, pollution, and offset their environmental footprint