Welcome to my shop policies. I've tried to make them comprehensive but concise. Remember that communication is the essence of any relationship, including a buyer/seller relationship. If you are unsure about anything, just send me a message. - - - Alterations - - - Extension chains, alternative clasps, and most length alterations can be arranged free of charge. Simply leave me a message in the 'message to seller' field when you check out of ArtFire. Some jewellery pieces cannot be altered; this is usually indicated in the description. - - - Payment - - - If you live in New Zealand and would like to pay via bank deposit (either manually or via the Internet), please contact me after you have purchased and I will send you my bank account details. - - - Shipping and packaging - - - If you have purchased from Whiteleaf Jewellery before and have a Free Shipping card, enter the code on the reverse of the card into the 'message to seller' field when you check out of ArtFire. If you have paid via credit card or PayPal, the shipping cost for that order will be refunded to you via PayPal (the money will appear on your credit card even if you do not have a PayPal account). If you pay via bank deposit (New Zealand customers only), you can either contact me, before paying, to confirm the total due, or pay the full amount and I will refund the surplus postage to you. I use mostly second-hand packing supplies, in the belief that this is good for the environment and good for the soul. I make sure that all of these reused materials are sound and clean before I use them. And, of course, I package my items well. In the interests of reducing the amount of resources we consume, I will no longer be including a paper invoice with your purchase unless you specifically request one. PayPal automatically sends an invoice via E-mail, so you can of course print that for your records if you wish. Within New Zealand, all my jewellery is sent with a tracking number. Please be aware that the tracked parcel service I use (within New Zealand) can take up to a week for delivery. International tracking is unavailable at this time; however, in the unlikely event of a parcel going missing, I am happy to either give you a shop credit equal to the amount you paid (plus free shipping!) or refund the purchase price of the item (not including the shipping cost). Please note that international buyers are responsible for any customs or duties charges that may apply. - - - Refunds - - - The risk of buying online is that you cannot try the item on or pick it up to feel its weight, texture, and quality. Therefore I offer refunds (postage excluded) on any item you purchase that isn't what you thought it was, doesn't fit, or just doesn't 'feel' right. Conditions for refunds are simple and few: 1. the buyer pays for postage (tracked, if in New Zealand) to return the item to me; 2. the item is returned in the condition in which it arrived; 3. the original packaging is included with the returned item.