WillowWalkerDesigns' Policies

I'm pleased to offer beautiful, elegant and unique handcrafted, wire wrapped dichroic fused glass jewelry. Everything is created by my hand, from the fusing of the dichroic glass cabochons to the wire wrapping. All pieces that can be safely engraved will be signed (engraved) with my trademark "WW". I enjoy creating unique, intricate wire wrapped pieces. I do my best to make quality, durable pieces that will hold up to the everyday world, within reason of course. I have done my best to provide accurate color pictures and written descriptions. If you have any questions about uniqueness, colors or materials please feel free to contact me. I am only able to accept Paypal at this time. I expect payment within 72 hours, If it is not received the item will be returned to the store. If you absolutely must have something please contact me to see if we can work something out. I will ship your order within 24-72 hours of receiving payment. (Usually the same day.) All orders are now shipped PRIORITY MAIL. Insurance is NOT included unless stated otherwise. Shipping details are included in each listing. All orders are packaged with care in a gift box with the exception of the wire chokers. They will be shipped in a small box. All items will arrive in a small Priority Mail box. International orders will also be shipped first class. First class international orders are NOT insurable. If you would like to upgrade shipping on your order to include insurance please feel free to contact me. International orders must be upgrade to priority mail to be eligible for insurance. I am required by the new buyer protection plan to accept returns. Please contact me with any concerns BEFORE returning the item. All return shipping must be paid by the buyer. Your satisfaction is my priority. If an item is lost or damaged during shipping please contact me immediately so I may determine whether to ship a replacement item or refund your money. I can convert any dangle earrings to plated leverbacks or clip-ons. Please let me know when ordering. If you have missed out on purchasing an item please feel free to contact me to see if I can make one similar for you.