First and foremost we want our customers completely satisfied with our products and service. If you are ever not 100% satisfied let us know about so we can correct the situation. Shipping: Typically we ship within 3 business days of receiving payment for an order. Shipping method: We use the Postal Service for 99% of our orders. Small orders that will ship in flats usually get shipped First Class or First Class international. Small boxes (less than 16 oz.) are also shipped first class. On larger items we use heavy duty mailing tubes to protect your purchase from damage during shipping. These are shipped Priority Mail within the United States and First Class International outside the country. Damaged Order: If, despite all our efforts you receive your order damaged please contact us as soon as you can.