Please contact me with any questions, I will get back to you as quickly as possible. Shipping: I ship anywhere in the US using the cheapest USPS option available for your order's size and weight. Orders ship Monday through Friday. I strive to keep my shipping prices fair and set fees based on approximate weight. However, the shopping cart cannot determine when a flat rate box or envelope would be appropriate for your order. If you would like to have the shipping charge manually recomputed for your order, please contact me prior to purchasing. Due to excessive fees, I can no longer offer partial refunds on shipping charges. International orders: Want to order from another country? Please contact me with the items you are interested in and I'll be happy to check for any mailing restrictions, get you a shipping quote, and create a custom listing. Buyer is responsible for all customs and other related fees. Due to customs restrictions, some items cannot be shipped internationally. Returns/Exchanges: Change of heart on your beads? Returns accepted when mailed within 10 days. Buyer is responsible for return shipping unless the wrong item was sent. Delivery confirmation strongly encouraged. Wholesale Orders: Wholesale inquiries welcome! Minimum $100 purchase before shipping for wholesale pricing. Valid reseller certificate or other proof of business purchase required.