I do my best to create something wonderful for you to enjoy and have in your hands as soon as possible! Most shipments are mailed within 1-3 working business days. If you should need your order sooner please let me know. If there is a delay for some unforeseen reason, I will email you immediately.
Pieces will arrive beautifully packaged in a gift box, sealed with a ribbon.
All orders are shipped via First Class through the US Post Office. US domestic packages also include delivery confirmation. ?Insurance is available at your request. If you would like USPS Priority or prefer another method of shipment, just let me know when you place the order, and I will upgrade the shipping option and price for you.
If you are a local customer and would like to come to my studio to pick up your order, please contact me so I we can set up a time and so that I can refund you the shipping charges.
Refunds and Exchanges:
I stand behind all of my work, and I want you to be 100% happy with your purchase(s). If for any reason you are not happy, I will gladly accept the item back. Please contact me within one week of receiving it for a refund or exchange (minus shipping). All returned items must be received in the same condition they were sent.
I am committed to providing you with the best customer service I can. If there is an issue, please contact me before leaving negative feedback so we can resolve it.
JEWELRY SIZING & ADJUSTMENTS:
All of my jewelry can be shortened or lengthened upon your request. I do not charge for this service, as long as the adjustment is within two inches. Please be sure to confirm your preference in the notes-to-seller box at check out.
I try to create limited quantities in most of my jewelry designs, so if you see something you like in the sold section, and it has not been re-listed, please contact me, as I may be able to make another.
I welcome Custom Orders and Special Requests! Let me know what style and materials you are interested in and I will let you know the cost, stone availability, and how long it will take to complete. To order a custom piece, contact me so we can discuss what you'd like. Before construction actually begins I require a non-refundable 50% deposit on all commissions and special requests. All commission and special request sales are final. Once your creation has been completed or is near completion, you will be sent a photograph of it via email. Upon approval of the design, final payment will be due and your creation will be sent to you!
Due to the handmade nature of my items, some variations may occur. Stones may vary slightly in color, size and shape due to their natural character.
Thanks for visiting! I look forward to making an Alison Kelley Designs creation just for you!