We aim to please. We will accept returns if buyer pays shipping. We will exchange only if buyer pays for shipping as this is simply a change of mind. Typically, buyer pays shipping unless otherwise stated. We ship UPS ground as they offer superb service and treat packages with respect. Again, we aim to please and are honest about our products so, please be sure of what you want before you buy. Of course, if you are unhappy, let us know, we are all artisans, and we all want to be happy :-)