PAYMENT ********* :: PayPal payment is due at the time of order. Please note that PayPal accepts all major credit cards even if you don't have a PayPal account. :: Purchases made by California residents will have 7.75% sales tax added (effective July 1, 2011). SHIPPING ********** :: Orders will be shipped via USPS First Class Mail or Priority Mail. Shipping prices are based on size and weight and a handling fee is structured into the overall price. :: Please allow 3-6 business days for shipping to addresses in the US and Canada, and 7-12 business days for shipping to international addresses. :: Items that are personalized or made to order will take 2-3 days longer. :: For orders shipped to countries outside the USA, please be aware that each country will have their own customs/duties taxes, which buyers may or may not need to pay. Buyers are responsible for any and all customs and duties charges that may be incurred. :: Insurance is not included in the shipping price (unless stated), therefore there is no indemnity coverage for items damaged or lost in transit. Insurance is an option if you want. Just contact me before you make your purchase and I will create a custom listing for you and include the extra cost in the shipping price. :: Sometimes we need things in a hurry, so please let me know if you need expedited shipping so that I can get you a shipping quote. I will do my best to get an order to you ASAP. Just contact me before you make your purchase and I will create a custom listing for you and include the extra cost in the shipping price. :: Please make sure your shipping address is correct as I am not responsible for packages delivered to the wrong address or lost due to incorrect shipping information. I ship to your PAYPAL ADDRESS. REFUNDS ********** :: My hope is that you will be thrilled with your purchase, but If you are not completely satisfied, please contact me with your feedback and return item(s) in its original condition within 7 days of receiving your order. Return shipping will be at your expense. :: A refund will be given to you through PayPal once I have received and inspected the returned item(s). :: You will be refunded the entire purchase price of the item(s), including taxes where applicable. :: Shipping charges will NOT be refunded, it will only be refunded when the return is a result of my error. :: Goods that are personalized or made to order are non-refundable.