ayca's Policies
Welcome
Thank you for stopping by.I hope you enjoy your visit by looking at my items.If you have a love fleece about this art form,that means I did it well.
Payment
At this time I accept PayPal only...sorry!
You don't need a Paypal account,all major credit cards are acceptable in PayPal.
Additional info
When your order will be ship out from my studio?
Just checked the item description;please contact me if you need your order sooner and I will do my very best to accomodate you.
All items will be ship from Istanbul-TURKEY
Priority Registered Turkish Post Airmail(Currently)
Shipping
1-Deliveries made by Registered and delivery confirmed Turkish Post Airmail.
2-Transit time usually takes;
1-2 weeks to Europe (Mostly sooner),
2-3 weeks to US (Mostly sooner),
2-3 weeks to Canada (Mostly sooner),
3-4 weeks to everywhere else (Mostly sooner),
Delivery time is depending to your local postal service.
3-You can track our package online on your local postal service website.
4-I am not responsible for the shipping delays after I mail the package
Expedited Shipping(Optional)
1-I am RESPONSIBLE for the lost package.
2-'One flat rate'shipping cost;if you purchase more than one item,only pay for the one item shipment cost.
3-Deliveries made by Fedex and DHL Express depending to your location.
4-Transit time is 1-5 business days Worldwide.
5-You can track your package online.
6-All items will be coming with 100% recycled package.
7-Expedited shipping companies CAN NOT deliver to PO box,please be sure that your shipping adress is physical adress.
8-Usually Carrier Companies request your phone number to contact with you for any problem.Please let me know your phone number when you check out.I never use your phone number and/ or give it to the other people/companies.
To get all my e-mail notifications please add harkapon[at]gmail.com to your contact list.Sometimes my mails drop to spam box.
OR
please check your e-mail till you get your package.(To inform you further)
Refunds & Exchanges
Still I stand behind the quality of my items.
If you are unhappy and/or not satisfied,please notified me within 48 hours receipt.
If you would like to return the item;
-Unless there is a defect in the item,
-Custom orders are nonreturnable and/or nonexchangeable.
-After your purchase date;PayPal allows me 60 days to make a refund.So return items must be on my adress with the same shipping service I ship it to you before 60 days.
-%12 restocking fee+shipping and handling costs are not refundable.
-Please control your adress is correct before completing your order.If you want to ship to a different address,mention in message to seller,.................link ekle.................
I am not responsible for;
-Unclaimed or undeliverable envelope/package
-Refused
-No such office in state
-Do not remail in this envelope/package
Additional Policies
In some countries,buyers are subject to custom taxes and duties on items shipped from international locations.I am no way responsible for these taxes and duties and they shall be the responsibility of the buyer.
Note
If you have a certain date,I recommend expedited shipment with Fedex or DHL Express (ONE FLAT RATE SHIPPNG) which is guarantied,insuared,1-5 bussiness days with effortable price of;
-USD 18 for US
-USD 18 for Canada
-USD 20 for Avustralia
Please contact for the other locations.
Seller info
Enjoy your visit
Ayca Hoser
harkapon[at]gmail.com