TERMS AND CONDITIONS Bamxoo .com takes prides in their products. Please email us at Bamxoo .com contact us, if you are any questions or concerns with Bamxoo's products. Please be aware that bamboo is a natural material and finished with natural oils and wax the product may will distress or change over time. You can expect your case to wear similar to fine hand rubbed furniture. Color Due to variation in monitor/screen settings and the natural material bamboo being a natural material with random variation, we cannot guarantee a color match with images on the website or submitted designs, images or photos. Laser engraving on bamboo is an unpredictable process and engraved darkness or lightness may differ from images. Any of the above discrepancies do not warrant a valid return. This is a unique product that is for your personal use and enjoyment and you will be the only one with the specific design as no product is the same. We do not cover damage from abuse, exposure to moisture, extreme temperatures, cracking from screen protector use or severe impacts (such as dropping you phone). The case MAY NOT SURVIVE AN FROM A SEVERE IMPACT FROM DROPPING THE iPHONE 4G OR iPAD 2. IMPORTANT: The case is designed to protect your iPHONE 4G OR iPAD 2 from the normal daily wear and tear. Exchanges/Replacements on all our custom items. All exchanges/replacements will be made only with the identical product ordered. We cannot refund any orders unless is due to a manufacturer's defect. This warranty is only valid with the original purchaser with a valid order# and matching email address. Pricing We reserve the right to change pricing at any time for any reason. We reserve the right to not honor typographical errors which may cause incorrect pricing on the website. Privacy We will absolutely never sell or share your personal with any parties. All data we collect will be used for internal purposes only. Shipping USPS Priority Mail only (2-3 business days) Copyright To upload any custom artwork, customer agreed to the following disclaimer and disclosure: Bamxoo assumes that its customers have the right for usage on all trademarked and/or copyrighted logos and designs sent to us for reproduction. We will assume no liability in any trademark or copyright infringement disputes. The purchase agrees to assume any liability resulting from actions or demands brought against us for PATENT or COPYRIGHT Infringements. We reserve the right to use all artwork we produce in our advertising and marketing campaign. For example, we may upload pictures of our custom case to our website. General The preceding terms and conditions govern the sale by you the buyer and Bamxoo. by placing an order with us you acknowledge that you have read, understood, and agreed with our terms and conditions. We reserve the right to alter these terms and conditions at anytime for any reason. *Bamxoo Case Replacement Program** if you break your product at anytime for any reason at all, we will give you a 60% discount on a new one just for being loyal to our products.