I will ship your order promptly upon receipt of payment. I think there is enough waste in the world so I use recycled packaging whenever possible. Most items will be shipped via standard letter mail or over sized letter mail. This means that you do not pay very much for shipping, but insurance is NOT included (Also, I cannot send your jewelry in a box at this price because it won't fit into Canada Post's magic slot.) This is because I figure you will not want to pay expensive shipping prices for a small purchase. Still, you can be assured that I package your pieces as carefully as possible. I have received very positive feedback on my packaging. Flat pieces are in zip lock baggies, taped down between pieces of card stock. More fragile pieces like glass beads receive some cushioned foam. Shipping Costs: FREE Shipping* with orders totaling $100 or greater within Canada and USA!! (NOTE: Free shipping is sent via cheapest method and not insurable, if you want insurance added you have to choose X-press or Expedited and charges apply) For orders less than $50, the following rates will apply...unless other methods are requested: Canada: Small items regular letter-mail: $2.25 (.25 additional items. Larger items $4.65 parcel post (.25 additional items. Both these methods are non-insured. USA: Small items $3.25 (plus $.25 for additional items) in letter mail or flat mailer. International: Small items via "regular over sized letter mail" is $4.65 (non-insured and slow surface mail) Customs for US and International, if any, is up to the buyer and not the responsibility of seller. NOTE: If you want items sent insured, email me with the request. Extra charges apply. Returns: I do my best to give accurate descriptions of my pieces, but it is so different when you hold something in your hands. Exchanges or Returns accepted if you notify me within 5 days of receipt to arrange a return. Once I receive the returned item/s in its/their original condition, I will then reimburse you less the shipping cost. NOTE: colour. Monitors vary in how they display colour. I have represented the colour of my pieces as accurately as possible on my monitor but it may look slightly different on yours. If you have any questions regarding colour please contact me and I will be happy to give you more information. NOTE: No return will be made on tutorials, ebooks and instructions sent either via email or in hardcopy. CUFF BRACELET Policies Bracelet cuffs (with open sides) are intentionally snug. Due to the mass of many of my designs, I've found from personal experience that a loose fit can rotate and slip off if the opening is too wide. Dimensions are given for the piece and most can be sized (by me) to some extent. Please let me know if you have an exceptionally small wrist, or conversely, prefer a larger cuff opening.