Payment Method Accepted - Paypal, Visa, Mastercard or Discover . Payment must be received at time of purchase. Generally You can expect Your order to SHIP out within 2 days after payment is received excluding weekends & Holidays. I ONLY SHIP WITHIN THE UNITED STATES AT THIS TIME. Packages are sent either First Class Mail (6 oz & under) or Priority Mail through the United States Post Office. There are no Refunds or Exchanges due to the personal nature of bath and body products. All Purchases are final. Please know if you are unsatisfied with your order, contact me and I will make every effort to resolve the issue. PLEASE NOTE - I realize essential oils are a very personal preference & some people react differently to the same oils. Any questions please do not hesitate to contact me. I do my everything possible to write a complete description to let you know the ingredients that I use If You have had a SENSITIVITY to a particular INGREDIENT (all my ingredients are listed under materials used), PLEASE do not purchase that item. Please perform a sensitivity test on the upper part of your arm on the underside by applying the Product to see if any irritation occurs. PLEASE DISCONTINUE USE if this happens. GUARANTEE - If I make a mistake on your order or forget something (like any human being), I will make it right no problem. THANK YOU FOR CHOOSING Botanicals for Beauty Skin Care Sincerely Laura