We accept payment via credit card (through PayPal), and bank transfers/echecks via PayPal.
We accept US Postal Money Orders ONLY - we are charged exorbitant fees for other types and therefore are no longer able to accept them. We accept personal checks drawn from US banks only. International buyers must pay through PayPal, either with credit card or a bank transfer.
We do like to receive payment in a timely fashion, within five days please, there's nothing more frustrating for us to have a stack of orders in the Pending box. We do not begin processing your order until payment is received.
Turnaround time is generally 7-10 days, depending on the time of year and the complexity of the order! Basic rule of thumb is that you should receive your order about 8-12 days after you place it. If we happen to have an item in stock, we can ship it out sooner. If you need something quickly, please let us know immediately so we can factor that into our production schedule. Overnight shipping is an option, please contact us for pricing!
We ship most of our packages via USPS, if it's light, it can go via First Class Mail, for heavier items they must ship via Priority Mail. All domestic packages are able to be tracked. If you'd like a package insured, please get in touch and I can add the cost of insurance.
International orders are shipped via International Air Mail. Be aware that some international orders over 4lbs must ship via International Express Mail which can get pretty pricey. We must enter the actual cost of the item(s) on the customs forms and mark it as merchandise, we cannot falsify information as this is a Federal offense.
Refunds and Exchanges
If you are unhappy with one of our products, please get in touch so we can work something out.
Additional Policies and FAQs
We love custom orders! Please feel free to get in touch with us for a list of fragrances!