BW Designs is a place where you will find unparalleled customer service. Having been a "customer" for most of my life and training employees for over 4 decades on customer service in a very difficult career field, I find I am a stickler for outstanding customer service! If you email me I WILL respond within minutes if possible and certainly within a day at most!Since I have an extensive website, www.beadwizardrydesigns.com, of my own jewelry creations, I practically have a bead store in my home. I am selling excess beads and findings on artfire to share my finds with the public and to make room for more beads! If you get a moment take a look at my website - if you find beads there that interest you, contact me regarding availability. Payment: I accept and prefer PayPal where you DO NOT need to be a PayPal member to purchase. I will, however, also accept money orders - please contact me for information. Shipping: I ship within 24 hours on all normal business days. In most cases I ship USPS with free domestic delivery confirmation. You will receive a confirmation email with a tracking number as well as a notice from Artfire giving a tracking number. Returns: I will accept any returns within 14 days if sent back in the same condition as received. Upon receipt I will immediately refund your monies in the same manner as paid, i.e. paypal or money order, minus shipping both ways. I want my customers to be happy with their purchases so please if there is any problem or issue at all just email me and we will work it out. I realize it is a pain to have to return merchandise that is not what you wanted so let's talk about it and take care of it between us. Thank you for looking and if you have any particular needs or likes by way of beads or jewelry, just let me know. I probably have it! :-)