Welcome Thank you for taking the time to find out more! Below you will find a list of my shop policies. If you have any questions please do not hesitate to contact me! I do my best to provide the highest possible customer service. I check my messages throughout the day and usually respond within 1 - 48 hours including weekends. When you purchase my work you can do so with the knowledge that you are buying from a full time artist. Your order will always be handled and delivered in a professional and timely manner. Payment My work is available exclusively online and payments are accepted via Paypal only. The majority of my work is made to order and work begins after payment is received. Taxes will be automatically added for Louisiana residents. If you need to cancel an order that has not shipped yet just send me a message and I will be happy to work with you. Shipping I am always happy to try and fit in a rush order. Just contact me with a description of what you would like to purchase along with the last day you can accept delivery and I will do everything I can to accommodate your needs. Normal delivery times are as follows unless otherwise noted in the item listing. USA orders arrive within 1 - 2 weeks of the payment date. International orders arrive 2-6 weeks from the ship date. All trees are shipped via USPS Priority Mail in the USA and USPS First Class Internationally. Tags are sent by First Class Mail in the USA unless the shipping charges meet or exceed $5.50. In that case the tags will be sent via Priority Mail. Customer is responsible for all customs fees that may be due. To find out more about customs fees for your country contact your local post office. Refunds and Exchanges === What if I am not happy with my purchase? === If you are not satisfied with your purchase I will do everything possible to work with you. To return an item you must contact me via email within 2 days after your package is delivered to arrange a return. I can issue a refund for the item price to you as soon as your purchase arrives back here. Returns should be shipped with some kind of delivery confirmation or tracking number to help prevent the package becoming lost. Do not remove tree sculptures from the clear box it arrived in. I will not accept a return on an item that has been used for an event. In cases where special materials have been ordered for your tree I cannot accept a return. For a tree like this I always send photos of the materials along with the completed product before shipping to ensure your satisfaction! However if a custom tree is damaged in transit then I will repair or replace it per my policies below. === What happens if my package is damaged or lost? === Every package I ship is insured and I always work to swiftly resolve cases where an order is damaged or missing. I take great care to package my work for safe delivery and cases of damage are rare. === If your order is damaged: === If an item is damaged upon arrival I ask that you contact me within 48 hours of delivery at apryl [a] byapryl.com. If possible please include photos of the damage. Damaged items will be replaced as swiftly as possible. I do replace and ship the replacement item at my own cost. In some cases I may ask for a damaged item to be returned to me. I will also cover return postage when requesting a damaged item be returned. === If your package is lost: === When a package is lost I am happy to work with you to find the package or send a replacement. I first check the tracking information for your package to see it's last location. If it is listed as delivered I ask that you check with other members of your household, neighbors, and mail carrier as well as look around outside your home to see if the package can be located. Customers living in apartment buildings can check with the main office to see if the package was left there. If the package still cannot be located I will submit a report to the post office to let them know the package is either lost in their system or has been stolen. If they are still unable to locate the package then I will replace the items. If you are an international customer then I ask that you wait a sufficient amount of time before I issue a replacement. Customs will often hold a package for a length of time before releasing it for delivery. Some international packages can take sometimes 2 or even 3 months to arrive. Sometimes you can check with your local post office in case the package is being held as customs due. International customers are responsible for all customs fees. === If your order is incorrect === I do my best to make sure that every order is perfect before shipment but if i should make a mistake I will correct the problem at my own cost. Additional Policies and FAQs I do have cats but my studio is a cat free zone. I make up for it by giving my kitties extra hugs after working hours. Custom color orders are always welcome. Please contact me with your requests and I will be happy to work with you. I am always happy to offer repair services on my work if a sculpture becomes damaged. Repair work is done for the cost of shipping and supplies. Just contact me at apryl {a} byapryl.com and provide photos or a description of the damage along with the name and address from the original order. === More about my products === = Paper Cutouts = All of my paper cutouts are designed by me and cut in house. I use high quality cardstock and free samples are available via my online form here: http://www.byapryl.com/tagsample.html = Tree Sculptures = My tree sculptures are twisted and shaped by hand. The wire is a flexible artistic wire which can be reshaped by the customer if desired. The trees do have quite a bit of spring to them and are not a hard sculpture. The are securely mounted for shipment to preserve the shape but may require a small fluff upon arrival. Because every tree is created by hand each one will have its own personality. The number of wires and stones and the approximate dimensions will be the same but the exact shape will vary slightly from tree to tree. Please browse the shop and take a look at my work to see these variations.