captiveembroidery's Policies

Custom Orders ---------------------- I will take custom orders for many of the items in my shop, as well as things not in my shop that you dream up. I will take the time to work with you to make sure your custom order is exactly what you are looking for before anything is finalized. We will agree upon a delivery time before payment is made. Once the specifics of your custom order is agreed upon, payment will need to be made in full before work begins. Payment ------------- I accept PayPal, amazonpayments, and Money Orders. International customers: Please be aware there may be additional fees, duties and/or taxes for your imported item(s). You are responsible for these fees. Shipping ------------ Non-customized items will ship within 5 business days. Personalized items will ship within 10 business days. Custom order ship time will be agreed upon during the custom ordering process. **International Buyers will be responsible for all customs/import charges** Returns ------------ Incorrect items will be exchanged for correct item or refunded at my discretion. Item must be returned in its original unused condition. Custom and personalized orders can not be returned unless I have made an error or the product arrives damaged. In which case, the item will be replaced or refunded at my discretion. Please email captiveembroidery@gmail.com before sending back any returns for instructions.