Shipping: Currently we ship our items via USPS. Completed items will be placed in the mail within 2-3 business days of receipt of payment. Depending on the item it will either go out Priority Mail or First Class mail. We also include a delivery conformation or certified mail in order to ensure your item gets to you. Returns: If you should find anything wrong with a product, contact us within 30 days of purchase and we will do everything in our power to rectify the problem. This excludes items that are shrunk due to improper washing. Care Of Your Embroidery: We always suggest that you wash your embroidery on Cold and dry Cool. This is to ensure that the item does not shrink. If an item were to shrink, the embroidery does not. This leads to puckering and distortion of the embroidery and item. If you have purchased a tie-dye shirt we also suggest that you wash it alone or with items that are not your work clothes or favorite t-shirts for the first few washes. This is in case the dye is not set. If it is not, it may ruin other items in the wash with it. Special Orders: Special Order purchases are final. Please be sure when ordering that you are purchasing items in the right size and that wording is correct. If you are sending us an item that you have purchased elsewhere (i.e. denim jacket, leather chaps, etc.) you are agreeing that Celtique Creations is not responsible for machinery malfunctions and subsequent damage of items. Custom Embroidery: We are very happy to put your artwork on an item. Pricing on custom work varies due to what we are embroidering on, how many stitches are in the design and how long it takes to finish the item. Currently the artwork set up fee is a onetime $45.