Welcome to Chivalry Beads & Supplies Payment: I only accept Paypal NORTH AMERICAN SHIPPING: I ship on weekdays only, all weekend orders will be send Monday and use Canada Post. CANADA: A flat $2.50 All orders are sent the most economical way via Canada Post. (usually letter mail) Expect 3-5 days, longer if a holiday is approaching. $2.50 does NOT cover tracking or insurance. These can be added for a fee, please inquire. USA: A flat $3.00. Packages under 100 grams are sent Letter Mail Expect 5-10 working days, longer if a holiday is approaching. Over 100 grams is sent ground. Expect 5-12 working days, longer if a holiday is approaching. $3.00 does NOT cover tracking or insurance. These can be added for a fee, please inquire. INTERNATIONAL SHIPPING: I only ship to Europe (not Italy) Russia and the Balkans, Australia and New Zealand. There are two types of shipping available Light and Heavy. Light items are 5.00 or $0.25 if purchased with another item Heavy items are $5.00 or $0.50 if purchased with another item. Heavy items include: 250 lots, 15mm split rings and seed beads. This is to help cover the cost of shipping heavier items (orders over 100 grams) Extra shipping will be refunded via PayPal after payment if there is any. Some very light items (like wire guards or some crimps) I can ship with a stamp for $2.50, extra shipping will be refunded. Order are sent Letter Mail under 100 grams and surface if over 100 grams (Surface includes insurance). Air with insurance is an extra charge. If you want that option please let me know and I will send you a quote. Letter Mail does not include insurance and please note I do not replace International orders that don't have insurance. Refunds and Exchanges: Refunds and exchanges are done on a per item bases, as each order and situation is different. I do try very hard to make each transaction a pleasant experience. If you have any questions, or problems with your order, please let me know right away. Please remember to include your real name so I can find your order faster. Cheers, Vall