Please review these policies before purchasing any items. If you have any questions at all, please don't hesitate to contact me. PAYMENT: I accept PayPal. PayPal is an easy payment method to use and it accepts most major credit cards. Please do not send personal checks, company checks or cash. Payment is to be received within 3 days from the date of purchase. SHIPPING: I do combine shipping to save you money if you are purchasing multiple items. Most items are shipped the day payment is received and guaranteed to be shipped within 2 business days of receipt of payment. Item/s will be shipped via USPS first class mail with delivery confirmation. Insurance is optional but highly recommended as no piece can be duplicated 100% as I may not have another similar stone. The buyer will be responsible for uninsured packages. I do take special care while packaging your item/s to prevent damage from occurring. REFUNDS AND EXCHANGES: If for any reason at all you are not 100% satisfied with your purchase, please contact me immediately. I definitely would like the opportunity to resolve any problems. For a full refund of the purchase price, simply return the item/s to Cowgirl Design undamaged and unworn within 10 days. Returned items must be received in their original condition to qualify for a refund. WHOLESALE/CONSIGNMENT INQUIRIES: Anyone interested in including my treasures in their own shop, please contact me! I wholesale 12 or more pendants at 25% off with proof of shop ownership. I am not consigning my pendants at this time. CUSTOM ORDERS WELCOME: I adore custom orders! Just contact me with your ideas and budget, and together we can create a one-of-a-kind pendant for you. The amount of time it takes to complete a custom piece varies due to complexity of the request and whether the parts are custom and need to be ordered. Generally custom orders take anywhere from 5 to 10 days. I will discuss with you your individual needs (or course priority is first come, first served but exceptions can be made in the event of a time sensitive situation, such as a birthday, anniversary, or holiday.) Custom Orders are not refundable, or returnable as this was made for you and only you. However, if your order is damaged in transit I will work with you in replacing the piece.