Shipping: If the total of your order is $100 or more shipping will be free. I'll issue a refund in paypal or can send you an updated invoice. International - I'll be using international first class mail for all orders in order to save costs. No insurance or delivery confirmation are available. If you would like insurance be sure to let me know and I will quote you a shipping price using global priority mail. Domestic - I use USPS first class mail or priority mail with delivery confirmation. For items over $25 I always add insurance. Express shipping: If you want it fast just let me know and I'll adjust the shipping charges before you purchase or will send you an adjusted invoice if you decide after you purchase. I charge USPS rates for items so if you need an express shipping quote let me know. ------------------------------------------- Refunds and Exchanges - If the item you receive is not what you expected please contact me about it. I want my customers to be happy with their purchases. If we mutually agree that the item should be returned then you'll need to return it in the original packaging and in the original condition when you received it. I insure items over $25 so if your item is broken in transit contact me immediately so I can arrange for the items return and for compensation from the shipping company. ------------------------------------------ Additional Policies and FAQs More on Gold Filled versus Gold Plated: I use gold filled beads/wire rather than gold plated because gold filled is created by a process of using heat and pressure to bond a layer of real gold over some base metal (usually copper). Gold plating is an electro-chemical process which places a thin molecule of gold (or something gold colored) over a base metal and then a second chemical is often used for finishing to add a brightness to the bead. I found early on that gold plating can wear off in weeks if it is really poorly done and heavily used. Since that initial disappointment I've used gold filled beads (when available) and have never seen a sign of wear on any of the pieces I've worn over the years. I even polished some gold-filled beads in some jewelry my Aunt made me 20 years ago and they are now just as gold and shiny as when she first bought them.