ctrlaltdeviant's Policies

========================= Accepted Payment Methods ========================= - Google Checkout - Amazon Payments - PayPal - Major Credit Cards via PayPal (Visa, MasterCard, Discover, American Express) - PayPal eCheck (eCheck purchases will ship after payment has cleared, which usually takes 4-10 business days.) **No personal checks or cash please. United States currency only.** ========================= When Payment is Due ========================= Payment is due in full when you place your order. Checkout will require payment before your order is finalized. If something comes up that will delay your payment, please contact me. I realize that sometimes unforeseen events can interfere with timely payment. I'm flexible with buyers that communicate promptly about payment issues. ========================= Canceling a Sale ========================= If you are unable to complete your purchase please contact me as soon as possible so I can take care of canceling the transaction. ========================= When I Ship ========================= - Daily Monday through Friday - Within 2 business days once payment is complete Please note that I don't ship on nationally recognized postal holidays or weekends. ========================= Shipping Services ========================= I ship worldwide via United States Postal Service First Class Mail (unless otherwise noted). I can easily upgrade your parcel to USPS Priority or Express mail if you prefer. Please include a note during checkout or contact me so I can adjust your postage accordingly. For domestic (US) mail upgrades, please add US $3.00 for Priority mail and US $16.00 for Express mail. Unfortunately, expedited International mail upgrades tend to be quite expensive, so please contact me for pricing. If your purchase is a gift, I can ship directly to your recipient. I won't include details of the transaction so your gift's cost will not be revealed unless I'm required to disclose it on a customs form. I can also include a personalized note from you (just let me know during checkout). Please note that international shipments may incur fees or duties when processed by customs. These charges are not included in my costs and must be paid by the buyer upon receipt. I'm required to fully disclose the value of all international mail on the package's exterior. ========================= I Combine Shipping! ========================= I gladly combine shipping for multiple items that you purchase and pay for at the same time. Most combined rates should automatically be calculated during checkout. If there is an error during checkout, I will correct your invoice and issue a refund for the overcharge. ========================= How I Ship ========================= I take great care to ensure the safe arrival of your parcel. I secure packages as best I can to prevent tampering and damage from the elements. I use sturdy mailers that are tear/moisture resistant and carefully bubble wrap items that require padding. Shipping labels are printed directly from your order information using professional postage software to ensure 100% accuracy. I will notify you once your purchase has been shipped. If your shipment is domestic (an address within the United States), I will provide your parcel's eDelivery Confirmation number. ========================= Return Policy ========================= I'm committed to 100% buyer satisfaction. I want you to be completely happy with your purchase. If there is a problem with your order please contact me within 7 days of receipt. I will work with you to appropriately correct the issue. Refunds are issued to the original purchaser via the same payment method originally used. Exchanges are offered for a listing of equal value and are shipped to the same address as the original purchase. Please note that custom and private sales may not be subject to my normal return and exchange policy. ========================= My Quality Commitment ========================= Quality control is very important to me. I lovingly prepare my handmade accessories from scratch using quality ingredients. I want to do all I can to ensure a long, enjoyable life for my creations. If you have questions about any of the materials used to produce my items, please feel free to contact me. ========================= Custom Orders ========================= Perhaps you need a larger quantity of something that's already listed, or want to mix and match between listings. Maybe you're seeking something not yet in my store, like a custom one-of-a-kind item. No matter what you're looking for, please contact me. I'd love to create something unique just for you!