CURRENT TURN AROUND TIME IS 24HOURS after you send customization info PAYMENT I only accept Paypal as form of payment. If I have not received your payment within 24 hours, I will contact you. At that time, your order may be canceled. A "reserved" listing will be active for 48 hours. If not purchased within that time, it will be canceled. SHIPPING FREE SHIPPING on all digital designs! You will approve proof and the high resolution digital files are emailed to the email address you have listed with ArtFire. REFUNDS AND EXCHANGES THERE ARE NO REFUNDS OR EXCHANGES. Due to the customized nature of DesignDream products, I cannot accept refunds or exchanges of your personalized products after payment has been made. It is your responsibility to look at your proof and if you do not respond to your proof, I will not be held responsible for any delays or deadline missed. Colors may look different on your screen, so please note that DesignDream is not responsible for the colors on your computer monitor. ADDITIONAL POLICIES AND FAQS All designs listed in my shop can be customized. The colors, fonts, and layout can be changed. If you would like a completely different design contact me and I can create a custom listing for you. There will be additional $5US Dollar for changing and switching the photo after the first proof has been sent. There will be additional $5US Dollar for removing the background photo. When ordering your photo card from photo processor, make sure you check the cropping. Sometimes the sides get cropped off, and you would not like to loose any of the special details. Make sure you turn OFF the auto correct Card coloring may differ from computer to computer PLEASE PROOFREAD ALL PROOFS VERY CAREFULLY. ONCE YOU HAVE APPROVED A PROOF, DESIGNDREAM IS NOT RESPONSIBLE FOR ERRORS OR TYPOS. *Please note that you are paying for MY TIME to create your personal custom invitation and I maintain the copyright on all of my designs but any licensed images maintain the copyright of their original respective owners. We do NOT claim ownership over character clipart. We do NOT sell character clipart, they must be included in design with the personal information and photos to be considered for permitted PERSONAL PARTY USE.