exchanges will be processed for any item that arrives not as described ... If you wish to add insurance to an order please message me and i can add a listing for insurance .. International orders, check orders and money orders are shipped once a week on my day off ... I try as hard as possible to get orders out as quickly as possible. All items are shipped USPS, US items purchased thru paypal will have an electronic shipping and tracking info. I am not responsible for lost packages, please feel free to convo me and I will happily adjust the price to add insurance to protect your investment. PLEASE NOTE THAT ORDERS PAID BY CREDIT CARD TAKE LONGER TO SHIP THEN PAYPAL. 1. I HAVE TO TAKE THEM TO THE POST OFFICE 2. THE FUNDS TAKE LONGER TO BECOME AVAILABLE..... if you need an item to be shipped faster, pls use paypal ... i am sorry for the inconvience ... CREDIT CARD PURCHASES TAKE LONGER TO SHIP THEN PAYPAL. 1. I HAVE TO TAKE THEM TO THE POST OFFICE 2. THE FUNDS TAKE LONGER TO BECOME AVAILABLE I WILL SHIP INTERNATIONAL, IF YOU DO NOT SEE YOUR DESTINATION LISTED PLEASE CONVO ME WITH A LIST OF WHAT U WOULD LIKE AND I CAN MAKE YOU A RESERVED LISTING THAT WILL REFLECT THE CORRECT SHIPPING. please note that international orders only ship on my days off, usually 1 - 2 times a week ... thank you PLEASE NOTE THAT IF YOU CHOOSE TO DO AN RETURN / EXCHANGE PLEASE SHOW MY ITEMS THE SAME RESEPECT AND PACKAGE THEM PROPERLY. I WILL NO LONGER ACCEPT RETURNS THAT ARE TOSSED INTO AN ENVELOPE WITHOUT PADDING AND SENT IN. THIS MAKES THE ITEM UNSELLABLE AND OFTEN DAMAGES IT IN THE RETURN. I hate that i actually had to include this into my policy . PLEASE NOTE THE HANDMADE ITEMS ARE MY OWN WORKS OF ART AND TO TREAT THEM WITH SUCH NEGLECT IS A SIGN OF DISRESPECT. As with all policy changes it takes one person to impact change and modify a situation. I appreciate and respect my customers greatly and if you have an issue with an item please contact me. Also any item returned will be credited back less the cost i paid to ship it, so if you purchased a free shipping item please know that the cost paid for shipping will be deducted from the credit returned to you. Thank you for understanding danielle