ADDRESSES: PLEASE make sure that the shipping address you provide on PayPal matches the one you provide at checkout on Artfire. Otherwise your order may be delayed as we will have to contact you to confirm which one to ship to. In the event that we do not get a response, we will ship to the shipping address provided at checkout on PayPal. If there is a mistake in the address please contact us immediately. We are not responsible for orders where we are provided an insufficient or incorrect address. *** RING SIZE CHART: All our sizes refer to US women sizes: Please refer to our ring size chart here: http://i.imgur.com/yJnsD.gif Please leave us a message in the MESSAGE TO SELLER section prior to checkout with your ring size or email us after you place an order! Our email can be found on your order confirmation email. *** SHIPPING: We ship within two to three business days of receiving payment using regular airmail from Hong Kong. Shipping may take anywhere from 10 to 15 business days (excluding weekends and holidays) for international orders depending on the efficiency of your local postal service. For orders of US $30.00 or more (excluding shipping) we will upgrade your shipping to express shipping with tracking. We will email you with a tracking number once it has been shipped. *** TRACKING: For orders under US $30.00 we can ship your package using registered mail which comes with tracking only takes 7 to 10 business days for an additional US $2.50. Go here for the link: http://www.artfire.com/ext/shop/product_view/dotoly/4786115/Buy_tracking_and_quicker_shipping/Jewelry REFUNDS AND EXCHANGES: We do not accept refunds or exchanges UNLESS. ... 1) An order goes missing in the mail. Please wait for a month to pass before assuming your order has gone missing! Sometimes international orders can take a while simply due to the distance it has to travel as well as the customs it has to go through in your country and mine. 2) If your order is incomplete. If you find that your order is incomplete, please email us immediately with photos of the original package (both front and back) especially of the customs & insurance form on the back of the package as it will help us clarify how many of which items we've sent to you. If it is a mistake on our part, we will compensate you for your missing items. **** What happens if your order is damaged on the way over to you? We take great care in packaging our products, all items are bubble wrapped and sent in bubble mailers but accidents do happen so if your item arrives damaged in the mail, please email us for further instructions on how to get a replacement. We will work with you to sort out any issues that may arise. Please note that items are only replaced once. **** I AM NOT RESPONSIBLE for orders if ... 1) The package doesn't arrive due to a wrong or insufficient address provided by the customer. So please make sure your address is correct! 2) The item doesn't fit. Please read the listing for each item carefully! Some items are only available in certain sizes! All sizes are listed using US sizes for women unless otherwise specified. We do not do returns or refunds on orders if the size isn't right as it is clearly written in every listing! *** If you make a purchase from our store we will assume that you have read and agree to all the store policies above.