CANCELLATION POLICY Understandably, we are not able to accept cancellations or changes to orders once they have been placed for 24 hours. Any order placed as rush order or if materials have to ordered due to customer request for special non stock items can not be canceled once placed NO EXCEPTIONS. All other orders that are canceled with in 24 hours will be charged a 15% cancellation fee. SHIPPING POLICY Please allow up to 12 business days for production on all orders with custom embroidery unless other wise stated on that items listing. Orders containing 6 or more custom monogrammed items please allow up to 15 buisness days for production. During holiday rush and or other busy seasons such as back to school and Wedding season March and April shipping times may be little longer. During these busy seasons please refer to shop announcements as well as item listings for up to date order processing times. You can also e-mail me at monogrammedmemories@cox.net RUSH PROCESSING If you should need your item by certain date and are unsure of the listed order processing time please message me with your exact need by date and shipping zip code. I will message you back with all available options. All orders are shipped via UPS Ground , USPS Priority Mail, or USPS First Class Mail please e-mail us at monogrammedmemories@cox.net for expedited shipping upgrade information. INTERNATIONAL SHIPPING We do ship all items internationally please e-mail us at monogrammedmemories@cox.net for detailed shipping options. REFUND POLICY We make personalized gift-giving easy, fast and letter-perfect -- we guarantee it! We select only the highest quality gifts, which are then customized just for you! We inspect every item for quality and accuracy before it ships to you or someone special. We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item. Understandably, personalized items cannot be accepted for return, unless there is a product defect . All refunds and exchanges must be made within 7 days of receipt. We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at monogrammedmemories.com if you have questions about personalization, before placing your order. Exceptions If buyer was very clear in their order description and a mistake has been made on my(sellers) behalf you will be eligible for a refund or exchange. However in some cases you may still be required to return item for inspection before a final decision can be made. PERSONALIZATION GUIDE When leaving your information please review each detail personalized Items can not be returned! GENERAL RULES FOR ALL PERSONALZATION STYLES Letters ARE case SENSITIVE we will Personalize the letters exactly how yoU preSent tHem! Always present or enter your characters exactly how you would like them to appear on the item! FEMALE INITIALS Females generally put initials in the order of First Name, Last Name, Middle Name. The Center Initial Will Be Slightly Larger When Monogrammed Example: Anna Claire Brown would be ( ABC ) with center initial "B" larger MALE INITIALS Males generally put initials in the order of First Name, Middle Name, Last Name. All letters are the same size when monogrammed. Example: John David Smith would be ( JDS ) LINE OF TEXT OR NAME Keep the number of characters under 12 per line of text unless other wise stated on item listing. Characters include all numbers, letters, punctuation, and spaces. Please keep in mind , the more characters selected, the smaller the personalization will be. If you would like two words for your personalization you may want to choose two lines of text..