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We put a lot of time and effort in each piece of jewelry we create, and as much as we try to make it the best we can, we want it to be presentable. We sell it in a nice gift box and pack very thoroughly, so that it could reach its destination unharmed. We strive to ship your product within 3 to 5 business days of receiving the order. If you need it sooner, please, contact us immediately! We accept only PayPal payments . If for some reason you are not able to make a PayPal payment, please contact us in order to make other arrangements. If you are not satisfied with your purchase, we will give you a complete refund of your payment (except for the shipping costs) after we get the jewelry back, in original state and within 2 weeks from the day you received it. Please, let us know, what went wrong, and we will try to fix it, to both sides satisfaction. For the custom work the time frame may very from 1 week to 2 months depending on complexity of the piece and we will discuss it with you before excepting the order.