Payment: We accept checks, money orders, and credit cards through Paypal and Amazon Payments. Please note that orders paid by personal check will be held for shipping until payment clears. We have had to change our shipping policies in accordance with the changes made by USPS recently. We now charge $3.95 for all domestic orders in the U.S. and Canada (which includes USPS tracking), and $12.95 for international orders. Unfortunately, due to the weight of metal-stamping kits, this does not apply to those items. Please see individual listings for the shipping cost on these items. All items (with the exception of beads and supplies) are shipped in gift boxes, and tied with a pretty bow; ready to gift to someone special, or just to yourself! We will be happy to drop-ship items for you upon request. Just drop us a message with the shipping address, or add it to notes to seller at checkout! We'll take care of the rest! Refunds and Exchanges: We offer a 100% money back guarantee on every purchase, with the exception of custom orders in which all sales are final. Custom orders require a minimum deposit of 50% to cover materials and supplies to make the order. Balance is due prior to shipping. We will happily provide photos for your approval upon request. As such, there are NO RETURNS, REFUNDS, OR EXCHANGES on custom orders. Additional Policies and FAQs: ***All supply items with the exception of beads and wire, are made by hand to order... therefore, we require 3-5 days turnaround time for shipping of your order (depending on our volume of orders at any given time)! We thank you in advance for your patience and patronage! Please be sure to verify your address through Paypal, as this is the address to which your items will be shipped. We cannot be responsible for orders that go to the wrong address and must wait for them to be returned as undeliverable before they can be reshipped. You will be responsible for any additional shipping charges. We will be happy to do any custom orders for bridal gifts, weddings, special birthdays or occasions, etc. If you see something you like on our site, but want a different color or type of stone, just convo us to see what we can do. Please feel free to contact us anytime, we are always happy to accommodate!