gardenofglass' Policies

Payment
I am currently accepting both Paypal and Google Checkout payments. Be aware, that if you are paying with a check through Paypal, it can take up to 10 days for them to verify your funds. I will ship your item(s) as soon as I receive a verified payment.
I expect payment as soon as your order is placed. If after 24 hours of no payment, I will send you a reminder via email. After 3 days of no payment, I will cancel the sale to make the item available for others. Please contact me if you have any questions regarding the payment process.


Shipping
All orders are shipped the next business day after receiving payment confirmation.

Shipping charges will include all expenses associated with shipping the item. I purchase insurance on all orders totaling $35 or more.

Attention Colorado residents:
Colorado residents will be charged a 2.9% state sales tax. If you reside in Jefferson County, Colorado, it will be necessary to send you a revised invoice so that I may also collect the local taxes for this county. If you reside in Lakewood, the city tax, RTD tax and Stadium District taxes will also be collected, as this is were my business resides.

International buyers outside the U.S.
All orders are subject to shipping laws and regulations of the destination shipping locale.

For orders within the US, the delivery time is usually 3-5 biz days. For international orders it can take 1-3 weeks depending on the location and local mail service for the county. International orders can also be affected by any customs practices of the specific country.

Refunds and Exchanges
All items may be returned for refund or exchange within 10 days of receiving your order. Because of sanitary reasons, ear wires and other earring findings may not be returned. If you need to return an item, please contact me first so that I can process the return and refund in a timely fashion.

All returned items must be received in new condition and undamaged. The buyer is responsible for all return shipping costs unless the return is due to my shipping error or a defective product. All returns must be sent back using delivery confirmation for both your protection and mine. I cannot be responsible for returns that are lost in transit back to me.

Attention California residents:
At this time I am not selling any materials on the prohibited list which may contain lead. If at any time I to sell one of the prohibited items, I will inform you. I do not at this time plan to sell any of the prohibited materials. If you see an item in my shop which is on the prohibited list, please let me know so that I may note the item in the description.