ghostdove's Policies
Hello :) We accept credit cards Visa, Mastercard, Discover, American Express, and payments through Paypal.
Seller charges a sales tax of 9.25% for items shipped within California.
All vintage ephemera items are 100% guaranteed to be old and authentic. We do our best to provide accurate information whenever possible.
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SHIPPING WITHIN THE UNITED STATES
Shipping is USPS First Class Mail with Tracking Information Number included at no extra cost to buyer. All US orders will be mailed a tracking number to your email address once the order has been shipped.
We ship all orders within 2-3 business days after payment is received. Our average time to process orders and mail is 48 hours. After we mail your order, it normally takes 3-5 days to reach your address, depending on location. Transit times vary, particularly during peak holiday periods. Please understand that we are not responsible for USPS delays in shipping transit times. Customers also have the option of insuring their package for $1.85 per $100 of merchandise. Please email us for a quote and we can send an additional invoice for the added costs.
Postage times can only be guaranteed if a buyer upgrades shipping to USPS Priority or Express Mail services. Priority mail is often economical, starting at $5.00 for guaranteed 2-3 day shipping on small packages to $10.95 and up, for medium, multi-order purchases. Please email if you would like a quote for upgraded Priority Mail or even faster Express Mail services. Priority and Express Mail services include insurance.
IMPORTANT NOTE ABOUT PAYPAL PAYMENTS: Please make sure your PayPal shipping address is correct. All orders will be shipped only to the address listed in the customer's PayPal account. Please make address adjustments in your PayPal account first then choose accordingly during the checkout process at our store.
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INTERNATIONAL SHIPPING
Orders will be sent by USPS First Class International Mail.There is no Tracking Number for this class of shipping. However, we will send you the Customs Number associated with your package so you can track when your package is mailed and has left the United States.
We ship orders within 2-3 business days of payment.
Insurance may be purchased at the discretion of the buyer. Please email us for details if you would like to add insurance to your order or upgrade the shipping to USPS Priority International Mail. Insurance is approximately $1.85 per $100 in merchandise. USPS Priority International Mail can be expensive and starts at $24.00 with Tracking Number included.
NOTE ABOUT DUTIES OR TAXES: The buyer is responsible for any duties and taxes charged by their particular country. Please consult with your country's postal system for information. The customs form will be marked "Merchandise" with no exceptions.
Shipping times will vary to international destinations and we cannot guarantee when the shipment may arrive. In our experience, packages usually arrive anywhere between 5 and 14 business days for the UK, Spain, Germany, Netherlands, and France. Australia takes an average of 7 business days. Italy can be problematic and has taken anywhere between 3 to 6 weeks (but luckily we've had no lost packages!) Please understand times can vary greatly and we cannot guarantee arrival dates or packages lost in transit to your country.
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PLEASE REVIEW ITEM DESCRIPTION and photos for an example of the general condition of vintage items before purchasing. ALWAYS EMAIL WITH QUESTIONS PRIOR TO BUYING ITEM if you need clarification, especially with vintage pieces.
PLEASE REVIEW ITEM DESCRIPTION carefully of the product you are purchasing. Product photos are for visual reference and not everything in a product photo, staging, props are included in the purchase of that item unless noted. Also, note how many pieces are included in the listing sale description. Email us with any questions before purchasing. Thank you :)
RETURNS AND REFUNDS
We do consider returns, exchanges, or refunds and such requests are determined by individual case. Please email us within 14 days of receipt if you are not 100% satisfied with your order. We are reasonable and we want you to be happy with your purchase!
(Revised 07/02/2012)