Thank you for choosing Hatshadows for your millinery and hat making supplies.
Please have your correct "ship to" address in Paypal.
Hatshadows uses a combined flat rate shipping charge on orders placed in our artfire shop. We do not combine shipping with our other online shops. (ie: purchases made on etsy and artfire, and zibbet.)
Orders are shipped within 24 hours via USPS.
Orders placed on weekends or US holidays will not ship until next business day.
Orders are always shipped to the address on file with Paypal unless we are notified at time of purchase (via artfire-note to seller) and other arrangements are made.
Hatshadows is not responsible for packages lost, stolen, damaged, delayed, or returned in transit. This includes delivered packages sent to an incorrect or not updated address in Paypal provided by the buyer.
Hatshadows is not responsible for packages not received because buyer has furnished an incorrect "ship to" address. Please have your current "ship to" address in Paypal.
If your order is returned to us as "undeliverable" due to an incorrect address listed in your Paypal account you will be sent a Paypal invoice to re-ship your order to your correct address.
International buyers are responsible for any custom/duty fees.
Your order will ship USPS International first class. Once I have delivered your order to the post office it is out of my hands.
I do not estimate or guarantee delivery times.
Regrettably, we no longer ship to Mexico due to the high volume of lost packages.
If you do not agree with these terms your money less shipping costs will be refunded.
Refunds and Exchanges
Please open your order upon receipt.
Please contact us immediately if your order is not correct.
Please do not return anything without contacting us first. Packages must be returned brand new, without smoky or weirdy odors, coffee rings, greasy spots, stains, or bad vibes. Seriously. Return shipping charge is the responsibility of you, the customer. Original shipping charges are not refundable.
Books, patterns, approved custom orders and vintage items are not returnable.
Coupons issued by hatshadows on artfire are not valid in other shops.