jYoulry's Policies

Custom Photo Jewelry by jYOUlry - Where the jewel is You!

Please read the following information before placing your orders:

If you have any questions, please contact us... Thank you!

How does it work???
It really couldn't be any easier! You send us your favorite photos and we do the rest! We can even switch color photos to black & white, reduce and crop them and permanently seal them into each piece.


Which photos work best???
The most important thing to look for when deciding which photos to use, is that you choose photos you LOVE. Many people think that photos taken by a professional photographer are better than those taken by an amateur. NOT TRUE!! Many of the photos shown on our website are taken by normal, everyday moms and dads. The best photos are sharp, focused and have nothing in the way of the precious face. TRY TO AVOID photos with hats and sunglasses, as these will detract from the simplicity of the piece. Also be aware of who or what is in the background. When we crop lettering from buildings or strangers in the background become very noticeable. Simple or outdoors work best. We can use ANY PHOTO, of ANY SIZE. Color photos can will be converted to black & white.


How do I send my photos???
You can e-mail them to: jYOUlry@yahoo.com - JPEG's of a minimum 300dpi are preferred. PLEASE REFERENCE YOUR ORDER # in the subject line of the e-mail. If you only have hard copies, please contact us and we will tell you how to mail them to us and it will be returned to you with your order. Please be sure to label your photos on the back with your name and phone number so we know who they belong to. PLEASE DO NOT send negatives or heirloom photos that cannot be reproduced, as we CANNOT BE HELD RESPONSIBLE FOR LOSS OR DAMAGE.***PLEASE DO NOT SEND YOUR PHOTOS VIA AN ON-LINE ALBUM SUCH AS SHUTTERFLY OR KODAK EASY SHARE, as we often have trouble accessing them.


What if I only want to use one face out of a group shot???
Not a problem- just let us know! A good way to do this is to make a photocopy of your picture and indicate in red marker who should be cropped out and who should remain.


How do you crop the photos???
Photos are typically cropped close around the face and hair. If you'd like the photo cropped differently, to include some background for example, please let us know. Basic photo editing is included in the price of the jewelry. If extensive editing/retouching is needed, we will let you know. The cost for this is US $25.00 per hour.


How long will it take to receive my jewelry???
Our production time for photo jewelry is typically 2-3 weeks (longer during peak holiday seasons) from the time we receive your photos & payment. If you need something sooner, please let us know (RUSH charge may apply). You will receive an e-mail with tracking information as soon as your order ships - US orders only.

Panama Residents - you will be contacted when your order is available for pick-up


What is your return policy???
Due to the one-of-a-kind nature of each piece, we are unable to accept returns or exchanges. Since each piece is made by hand, no two pieces will ever be alike or "perfect". Slight irregularities in the shape and color of each piece should not be considered defects.