I ship using USPS priority mail with confirmation. If you would like another method, please contact me before purchase. Refunds only for damaged purchase, return item to me first. Otherwise, there are no refunds or returns since each item is unique. Please be sure to ask me any questions you have before purchase. Custom orders are accepted. Refund and return policies are the same as above. Contact me to discuss your custom order. Repairs will be made for free within the first 3 months of ownership for NORMAL use of the item. My purses are made plenty strong and should not require repair. Repairs after this time will incur a charge if a repair is possible. Please contact me to discuss.