**GENERAL** Please note that I take care to have fabric colors represented correctly in bag photos. However, the fabric pattern print location on the bag that ships to you may vary. **SHOP HOURS** I live in Massachusetts (Eastern US Time Zone) and I have found that I need to step away from the computer/email from time to time so I don't get burned out and decide to stop making bags. If you send me an email after 8pm or on a Sunday, please don't be upset if you don't hear back from me until the next business day. **PAYMENT** Paypal is my favorite way of online payment. It's fast, it's easy and best of all, if you use Paypal to pay for your item, you receive it super fast! Please pay amount due immediately upon purchase using one of my listed accepted payment methods. If you can't pay immediately, please be sure to pay or contact me regarding payment within one business day. Thank you! ***Massachusetts Shoppers - your order will have 6.25% sales tax added to your purchase (not including shipping), thanks!*** **SHIPPING** If this is a domestic order, your item will be shipped using First Class Mail with Delivery Confirmation within seven business days of receiving payment. If this is for a gift and you need it shipped more quickly, please say so in the 'note to seller' section during checkout. Thank you! International (including Canada) orders will be shipped via First Class Mail with tracking. I feel International Priority Mail is too expensive and, unfortunately, does not offer reliable tracking. **if your shipping works out to less than the $8 charged, I will issue you a refund for the difference** If you wish to pay for International Priority, I am happy to send it that way. Please convo me prior to paying for your order and I will adjust it accordingly. At this time, the cost is $11. Thanks for understanding! **RETURNS AND EXCHANGES** I hope that every item that is purchased from my shop is received with much happiness! However, if you decide you do not like something, you have five business days after receiving your item to change your mind. Please note, however, that I try to photograph everything with as much accuracy as possible. If you have a question about color, please convo me prior to purchase. Also, only the purchase price will be refunded, not shipping. **OTHER POLICIES** If you have some fabric that you'd love to be made into a bag or a skein of sock yarn that you'd love to have made into socks please convo me and we'll discuss it!