Thanks for shopping with JolieArt! I love what I do and each new piece becomes my favorite...I hope it will be your favorite too!
I accept Paypal and major credit cards via Paypal. If you don't have a Paypal account, don't worry, you can still pay through Paypal without opening an account. Payment is due within 24 hours of purchase. If you need any help processing your payment, If you need additional help I'm happy to talk you through it, so just contact me.
I also accept Sterling cheques from within the United Kingdom, but this will delay your delivery until your cheque has cleared (usually an additional 5 to 7 business days). Please contact me for my bank's current conversion rate prior to posting your payment.
If you love my work, I WANT you to have it, so for items $100 and above, I do offer payments in installments. Your deposit of 20% of the purchase price (including shipping) will hold your painting while you make payments. You may stagger your payments however you wish, provided you have paid in full within 90 days. Your painting will be shipped once you have paid in full.
I will ship your purchase within 3 business days of cleared payment. Made to order and custom items will take additional time (details can be found in the item's listing info). Your purchase will be shipped from my home in the UK, so the time it takes for you to receive it will depend on your location. Royal Mail shipping time averages 1-3 business days within the UK and Ireland and 5-7 business days to the USA and much of the rest of the world. These are averages, however, and are not guaranteed by Royal Mail. If your item is stopped by customs, it may add additional time to delivery. Should any customs fees be charged, they are the responsibility of the person the package is addressed to.
If your purchase is time sensitive, contact me to see if there are alternative shipping services that you can upgrade to. I'll do whatever I can to get it to you when you need it!
I package each item with great care so that it arrives to you in perfect condition. On the remote chance that it does arrive damaged, please contact me immediately, so that I can remedy the problem. I will replace, repair or refund, depending on the situation.
REFUNDS, EXCHANGES & RETURNS
I put a lot of love into each piece and want you to be 100% happy with your purchase. If you are not completely satisfied, you may return your item within 14 days from the date of purchase for a full refund, less shipping. To qualify for a refund, it's important to contact me prior to return, to repack the item carefully and to provide me with proof of postage. You will also need to make sure it is posted with insurance to ensure I receive it safely. Custom pieces and pieces purchased through payment installments do not qualify for refunds.
All of my work is copyright protected. Ownership of the painting/print/item transfers to you upon purchase, but ownership of the image itself does not. I retain the sole right to reproduce my images and do make prints and other merchandise from much of my work. I do not, however, ever reproduce custom designed artwork in any way, except for the use in my portfolio as samples of my work or for additional items ordered by the commissioning client.
Shop Owner: Jolie Dennison
Location: Belfast, County Antrim, United Kingdom
Email Address: email@example.com
VAT registration: Not applicable