kreatedbykelly's Policies

------------PAYMENT---------------
INTERNATIONAL BUYERS
International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries as this is not included in the cost/shipping.
Payment can be made via Paypal, Credit Card, personal check, or money order. All prices quoted here are USD (US dollars).

--PAYPAL: If you are using Paypal you can determine the cost in your currency by doing the following:
1. Log in to your account.
2. Click the Fees link.
3. Click View Currency Converter.
4. Enter the amount, select from which currency and to which currency.
5. Click Calculate.

--CREDIT CARD: To pay with credit card, click on the Paypal option. You do NOT have to create a Paypal account to use this option. Click on the "Pay with credit card" without signing in option on the left side of the screen.

--PERSONAL CHECK: If paying by personal check, your item will be held for check clearance for 10 business days from the day I receive your check. I must receive your check within 7 days of your purchase or I may re-list the item. Please keep in communication with me.

---MONEY ORDER: If paying by money order, your item will ship within 3 days of receipt. Money orders must be received within 7 days of your purchase or I may re-list the item.


-----------------SHIPPING----------------
SHIPPING ADDRESS
Shipping is made to your paypal address unless you notify me otherwise. I make every effort to confirm addresses when there is a mismatch, but sometimes I forget. It is your responsibility to make sure that I have the proper shipping address.

INTERNATIONAL BUYERS
International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries as this is not included in the cost/shipping.

COMBINED SHIPPING
Yes, I am happy to combine shipping. Please purchase your items and then convo me for a revised invoice. If you need a combined shipping quote prior to purchase, please convo me with the items you want to purchase.

DOMESTIC SHIPPING (USA)
-Items are shipped within three business days via USPS First Class or Priority Mail (usually priority)
-Personalized items may take up to 14 days for me to complete and post, but I will keep in touch with you.
-Shipping charges include tracking to protect us both.
-Once the item(s) has been shipped, you will be notified of shipment and tracking information.

INTERNATIONAL SHIPPING
-Please contact me for proper shipping rate prior to purchase as I always quote the highest amount for International shipping due to the widely varying rates.
-Items are shipped within one week of cleared payment via USPS Priority Mail.
-I am not responsible for any customs charges that may occur for any reason.


LOST PACKAGES
-Tracking is provided on all domestic packages at your request. If you report an item missing and the tracking confirms it was received no refund will be issued.
- Tracking is not provided on international packages so you need to contact me if a package does not arrive. International packages will not be considered lost until 30 days after shipping.

METHOD
For most of my items, the shipping method is priority. I like to ship my items in boxes so that they will arrive to you nice and safe. If you prefer a different shipping method due to the expense, please write me and I will calculate parcel post or first class.
Refunds and Exchanges
I want you to be thrilled with your purchase, but I realize that there are times where you just aren't *smiles* In the event that you aren't happy, please PLEASE please give me the courtesy of open communication.
-Returns will be considered on a case by case basis