******** PROMPT shipment from CALIFORNIA ******** - We normally ship out the order on the next business day upon receiving cleared payment. We are very proud of our fast handling time and the prompt delivery by USPS. - We only ship to your paypal confirmed address. If there is a different ship to address shown on artfire, we will contact you to verify. If there is no response from you within 3 days, we will ship out the order to your paypal address. - We are more than happy to send a gift for you, please leave us a notes on paypal's "notes to seller" for the address that you want to ship to. US Domestic Shipments: - Ship via USPS first class mail with delivery confirmation. USPS tracking number and link will be forwarded to your email address directly from Paypal. INTERNATIONAL Shipments: - Ship via USPS first class international mail. Customs declaration number will be forwarded directly from Paypal to your email address. - Depends on your location, delivery time is vary from 5 days to 60+ days due to the international climates and local customs. - We recommend registered mail for international orders. Registered mail upgrade is $12.00 + shipping fee. Please contact me for custom listing. - We are not responsible for packages that are lost or damaged by USPS. Please contact us if you need to purchase shipping insurance for your items. - For all international buyers,: Import duties, taxes and charges are not included in the item price or shipping charges. Please check with your country's customs office to determine what might be the costs prior to bidding. Should any charges occurs, these charges are buyer's responsibility. ********************************************************** PAYMENT PayPal is the only method of payment accepted. Even if you don't have a Paypal account, you can still pay with your Credit Card through Paypal. Please complete payment within 3 days of placing an item in your cart. If payment is not completed within 3 days, the sales will be canceled and item will be re-listed. - 8.75% tax for California residences. Please feel free to contact us if you have any questions or concerns. ********************************************************** REFUND and EXCHANGE - We have tried very hard to search for the highest quality items at the most affordable prices. We carefully inspect each item before we ship to you. However, please keep in mind that due to lighting effects, monitor's brightness/contrast settings, etc..there could be slight differences in the color or design from website photos and the actual item. - If there is any dissatisfaction, please contact us within 3 days after you receives the items for an RMA number. Returned items must be in brand new condition and packed in the original bubble mailer. Store credit (less shipping charges) will be given after we receive and inspect the returned item. Buyer will pay for the return postage, unless if the error was done by us. - We do not accept return on custom items. - We are not responsible for packages that are lost or damaged by USPS. Please contact us if you need to purchase shipping insurance for your items. ********************************************************** REMINDER - Photo has been enlarged for details showing purpose. Due to lighting effects, monitor's brightness/contrast settings etc. there could be slight differences in the color from website photo and the actual item. - All lampwork glass beads that we carry are 100% handmade; therefore the pictures and the actual bead may be slightly different in pattern and color. Each bead is unique and individual. - All leaf or flower pendants were made from REAL leaves or flowers, NO two leaves or flowers are the same, minor variations in size, shape and color should be expected. Each leaf or flower is unique and individual.