Laurie L Arends Photography is committed to providing the highest level of customer satisfaction. Given the nature of our product, all sales are final. However, if an issue arises, we will work with each customer to resolve the issue. If you have a problem with your purchased product, please contact me and we will be happy to work with you to resolve the issue. International Shipping - Any piece larger than an 8x10 print to be shipped internationally is subject to additional shipping charges. If the item is to be shipped internationally, a custom listing will be created with customer specific shipping charges.