All shipments are carefully packed in a smoke free environment. I use USPS for most packages. Some 3-D work will be sent Fed Ex or UPS. All breakable items will be sent double boxed with multiple layers of protective bubble wrap and styrofoam peanuts. I ship Monday through Thursday. In some cases, I can also send packages on weekends (please contact me if this is of concern). Returns: no returns on prints, cards and other work that can be reproduced digitally. I will accept returns on other items provided that they are shipped back within 10 days of receipt to you in their original condition (i.e. not used or worn). You will be responsible for all shipping costs back to me. I will not re-imburse for "lost" packages, however, I will gladly replace it with an item at the same value or less. I try to insure most packages, so it is imperative that you tell me as soon as possible if your item does go missing. Some overseas shipments can get stuck in customs for a month and I will not consider your package lost until a month has gone by.