madamepomm's Policies

::Payment::

:: Only PayPal is accepted ::
If you pay by eCheque in PayPal, please note it take 7 days usually to clear then item dispatched.

::Shipping::

All order currently taking 15 - 20 days to ship out from the time your payment is received.

I'm in Bangkok, Thailand.
Delivery time is approximately 15 - 25 working days after payment.
[Some Case in Italy/ Spain/ North and South America 3-4 weeks]

Items will ship via DHL Global Mail with tracking number need to be signed for upon delivery.

Any custom or duties are the sole responsibility of the buyer.

:: Custom Order ::
Custom orders begin as soon as payment and all the necessary details are received.
It's currently taking 2 - 3 weeks for production.
If you are in rush please please please let me know before placing order and I will do my best to accommodate you.
Please contact me if you have a rush deadline and/or need to clarify or change the shipping method or timing.

:: Refund and Exchange::

If you have any problems with your product please contact me to discuss a solution for you.
Returns, Exchanges or Replacements will be accepted if the product arrives damaged and you send me photo documentation of this within 7 days of delivery.
Delivery service tracking systems will be used to determine date of delivery.
Buyer must pay return shipping if applicable.