First...thank you for checking out Maddieloos!! Maddieloos does NOT accept returns . Because of the nature of the items sold. If you are really unhappy with your purchase , contact us..we will work something out. We want you to be happy! We do have an insurance policy- if you would like to have insurance while your package is being mailed, we will have that option...contact maddieloos and we will let you know how much it costs and we will work it all out with you. We package and ship our items with extreme care. We want you to receive your item in perfect shape. We also want you to be thrilled with your shopping experience! We believe that communication is key to a successful purchase. Please feel free to contact us for any reason! thank you, Maddieloos