We ship via Express Mail Service (EMS). Although being a bit expensive, it is relatively reliable, provides tracking information of the shipping progress. Shipping usually takes from 4 to 8 business days (very rarely more than 8 days).
We ship in 1-3 days after recieving cleared payment (we usually ship on mondays and thursdays). If there is a need for an urgent shipping, please, do not hesitate to contact us.
We do offer refund, but only, if there is a problem with the product, and if the buyer contacts right after the delivery of the item. Shipping costs arn't refoundable and covered by the buyer.
Please contact us if there is any problem and we will try to do our best to solve any problem.