Thank you for shopping Marie Dean! We hope you enjoy browsing our luscious handmade hair and body creations. If you would like to learn more about us please visit our bio profile: http://www.artfire.com/ext/shop/bio/mariedean ---------------------------------------------------------------------------- Please read all of our policies carefully to ensure that there are no misunderstandings about your order. When you place your order with Marie Dean, you agree to ALL of the terms and conditions on this page including the Turn-Around-Time to create orders and our Shipping Policy. If you do not agree with any of the policies expressed here, please do not place an order with us. Thank you. Marie Dean ---------------------------------------------------------------------------- TURN-AROUND-TIME (TAT): Our products are not in stock at the time of purchase. All of our products are handmade per order and our turn-around-time may be somewhat longer than what you are accustomed to for commercially available products. It will take 5 business days to create the products and prepare your order. Business days are Monday-Friday, excluding federal holidays within the United States. During sales, it can take up to two weeks to ship your orders. PRODUCT SHELF LIFE: Our products are made using natural ingredients and a reliable, safe paraben-free preservative. We recommend using our products within 1 year of purchasing them. The shelf life can be extended by storing the product in a cool, dry place away from sunlight. PAYMENT: We accept Visa, MasterCard, American Express and Discover Card for Artfire purchases through PayPal. We also accept money orders. WE ONLY SHIP TO CONFIRMED PAYPAL ADDRESSES. BILLING AND SHIPPING ADDRESS MUST MATCH. WE WILL NOT SHIP TO YOUR ADDRESS LISTED ON ARTFIRE. PLEASE ENSURE YOUR ADDRESS IS CORRECT ON PAYPAL BEFORE ORDERING. WE WILL NOT ACCEPT PAYPAL PAYMENTS SHIPPING TO UNCONFIRMED ADDRESSES OR PO BOXES. UNCONFIRMED PO BOXES ADDRESSES MUST PAY WITH A MONEY ORDER. PLEASE VISIT PAYPAL TO CONFIRM YOUR ADDRESS. MONEY ORDER PAYMENTS: Orders will not be processed until payment is received. We can only accept funds issued in U.S. Dollars (no international money orders or cashier's checks). MAIL ORDERS: Money orders are accepted, however, your order will not be shipped until your money order clears our bank. Marie Dean does not accept personal checks. We can only accept funds issued in U.S. Dollars (no international money orders or cashier's checks checks). Send payment along with a copy of the order statement to: Marie Dean, 10401 Venice Boulevard, #295, Los Angeles, CA 90034. Please remember to include the shipping fee. If you are a California resident, please also add 9.75% for sales tax. NON-PAYMENT: Orders will be canceled if not paid within 24 hours. ORDER CHANGES AND CANCELLATION: We do not accept order changes once an order has been processed. All cancellations MUST be made within 24 hours of making your purchase. Please submit any cancellations via email to customerservice@mariedeanonline.com. We start creating your order rather quickly and can only accept order cancellations within 24 hours. Every effort will be made to accommodate the cancellation of your order, providing your order has not been created or shipped out. In the event that a cancellation was submitted (via email), and your order was already created after that submission, we will reserve the right to not refund the complete balance charged including tax. If you have any questions, comments, or concerns about your order, please contact Customer Service at customerservice[at]mariedeanonline.com. RETURNS & REFUNDS: We do not accept returns or make exchanges under any circumstances. No exceptions. All of our products are handcrafted and made-to-order and therefore, we do not accept returns, issue refunds or credits. We do not exchange our products or give refunds if a hair or body product scent is not to your liking or if there are variations in color and texture. If you are unsure of a particular scent, please order the small size first before purchasing a large size. Packages returned to us will be discarded and cannot be returned to the customer! If you have any questions about your order, please contact us within 24 hours of receiving your order so we can provide you with the best customer service solution possible. SHIPPING POLICY: We will ship to your address that is on your PayPal Transaction ID for the sale. We use FedEx Home Delivery and Ground as our primary carrier to ship our packages as we have found it to be very reliable, easily trackable, and cost effective. We only use USPS for POBs, Military Addresses, Alaska, Hawaii, Puerto Rico and International shipments. PLEASE NOTE: - FedEx Home Delivery delivers on Saturday. - All shipments through FedEx and USPS come with a tracking number. We provide a tracking number via email as soon as the package is scanned by FedEx or USPS. LOST/DAMAGED/STOLEN FEDEX AND USPS PACKAGES AFTER DELIVERY: Our shipping method does not require direct signature at the time of delivery. Occasionally, FedEx or USPS will ring your doorbell, oftentimes they will not. If you are not at home at the time of delivery your package may be dropped at your doorstep or another location near your residence by the delivery driver. We have no control over where FedEx or USPS may leave your package. Any package left at your doorstep or another location near your house is your responsibility. We will not be responsible for lost, damaged or stolen packages after they have been delivered. Again it is the buyer's responsibility to ensure that the recipient will be home on the day of delivery to accept the package. No refund will be issued and no order will be reshipped if FedEx or USPS has updated your package information as "Delivered." If you know that you will not be home at the time of a delivery to accept the package, or your residence is not safe to leave a package at, please ADD YOUR PLACE OF BUSINESS TO YOUR PAYPAL ACCOUNT. THIS MUST BE A CONFIRMED PAYPAL ADDRESS or contact us by including a note in the "Include Note to Seller" box on the first check out page to request one of the following shipping options: - Hold your package at a nearby FedEx or USPS location (FREE). - Direct Signature: requires the signature of someone who is 21 years of age or older at the recipient's address ($3.50 FedEx / $2.45 USPS). We will email you a PayPal invoice for the cost. If you REFUSED DELIVERY OR FAIL TO CLAIM your package from FedEx or USPS, it will be returned to Marie Dean. If you request a refund, we will deduct from your order amount the actual shipping cost and the shipping cost billed to Marie Dean for the return of the package. You will be responsible for the all shipping costs to have the package shipped out for a second time. We are a small business and cannot afford to remake an order and reship for free after we have received confirmation of delivery. INCORRECT ADDRESSES FOR FEDEX SHIPMENTS: If you supply us with an incorrect address/zip code, we will charge you the extra shipping charges that occur for correcting the address or intercepting the package; you agree to this additional charge to your PayPal account. FedEx charges $11.00 for delivery intercepts/address corrections -- please make sure your address is correct! TRACKING YOUR FEDEX PACKAGE: We will email you a tracking number after your order is shipped. Please be sure to track your package and make arrangements for someone to accept it upon delivery. To track your package with FedEx, use this link: FedEx Tracking (http://fedex.com/Tracking). TRACKING YOUR USPS PACKAGE: We will email you a tracking number after your order is shipped. Please be sure to track your package and make arrangements for someone to accept it upon delivery. To track your package with USPS, use this link: USPS Track & Confirm (http://www.usps.com/shipping/trackandconfirm.htm). USPS CLAIMS: Claims for shipments lost with the USPS will not be initiated until 30 days after date of shipment to give the post office time to make delivery on packages that may be delayed in transit. We cannot process a claim for a shipment that is scanned as "Delivered" by the post office. Contact your post office and speak to your postal carrier as soon as you determine you haven't received your shipment. INTERNATIONAL SHIPMENTS: Currently, we ship internationally to Canada and United Kingdom. We use USPS Priority Mail for all International Shipments. The prices quoted on Artfire are for medium flat rate boxes ONLY. We will send you an invoice for the additional fees if your order requires to be shipped in a large flat rate box. Please see the rates below for shipping via USPS: Canada: medium flat rate box: $26.95 Canada: large flat rate box: $33.95 UNITED KINGDOM SHIPMENTS: The prices quoted on Artfire are for medium flat rate boxes ONLY. We will send you an invoice for the additional fees if your order requires to be shipped in a large flat rate box. Please see the rates below for shipping via USPS: United Kingdom: medium flat rate box: $43.95 United Kingdom: large flat rate box: $55.95 Please do not ask us to declare your merchandise as Used Goods, Gifts or Samples, or to under declare its value. International orders may take up to 30 days to arrive. Often, international packages are held at customs for 2-4 weeks before being delivered. United States Postal Service has no control of the delivery of mail once your package reaches the destination country. CUSTOMS COSTS FOR INTERNATIONAL SHIPMENTS: The shipping charges you pay to Marie Dean do not include customs fees, import taxes, brokerage fees, or duties. International orders are generally subject to customs fees, import taxes, brokerage fees, or duties. We are not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur. Additional charges for customs clearance must be accepted by you. Please check with your country's customs officials for any rules regarding importing cosmetic (beauty) products. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Marie Dean and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. USPS INTERNATIONAL CLAIMS: Claims for USPS International shipments can take up to 2 months to complete. If your shipment is lost or damaged, we can only initiate a claim after the 30th day of shipment and prior to the 60th day. ABANDONED USPS INTERNATIONAL SHIPMENTS: There will be no credit or refund to the customer for the order if the package is abandoned at customs. PAYPAL NOTICE FOR U.S. AND INTERNATIONAL CUSTOMERS: Unless you have a "confirmed" address on your PayPal account, we will not accept the payment nor ship your order. If you are wishing to purchase with a credit card you must set up a "confirmed" account with PayPal and process your payment through PayPal. SHIPPING LIABILITY DISCLAIMER: Marie Dean is committed to prompt, secure shipping; however, we will not be responsible for lost, damaged or stolen packages after they have been delivered to your supplied shipping location. It is the buyer's responsibility to ensure that the recipient will be home on the day of delivery to accept the package. If in doubt, consider shipping to the recipient's place of business OR notify us to hold your package at a FedEx or USPS location nearest you. You can include this information in the "Include Note to Seller" box on the first check out page. Packages that are refused, unclaimed or returned to us will not be reshipped free of charge. The buyer will be responsible for the actual shipping costs associated with any reshipping of packages. SUMMER SHIPPING NOTICE FOR: - Hair Butters - Whipped Hair Butters - Hair Pomades &Hairdressing Products During the hot summer months, we are unable to guarantee that the hair or body butters will arrive in the same condition that they were sent. Hair and body butters purchased during hot weather may melt during shipping. If melting occurs, simply place the hair and/or body butter in a cool place or the refrigerator until it becomes firm. These items cannot be refunded or exchanged if they melt. MEDICAL DISCLAIMER: You are encouraged to read about our ingredients and familiarize yourself with our product labels. We do not give medical recommendations, nor do we make any claims for cures or treatments. At no time is the information, ingredients, or products on this web site intended to diagnose or treat any hair or skin condition. If you have allergies, please do a small patch test prior to using the product to determine your tolerance. If you do experience any skin irritation, discontinue use immediately and contact your physician or dermatologist. Our products are not intended for consumption and are for external use only. Please use our products with the same care and caution that you would use with any other hair and skin products. Use our products only for the purposes for which they are intended. We are not liable for the misuse of our products. If you are pregnant or have a medical condition, please consult your physician before purchasing or using any of our products. Some of our ingredients are not made for persons that are pregnant or living with certain medical conditions. Please research all ingredients before purchasing or using our products on your hair or skin. ACCEPTANCE OF TERMS & CONDITIONS: If you continue to browse and use Marie Dean's studio, you are agreeing to all of the terms and conditions of our Policies including our Shipping Policy. If you disagree with any part of the terms and conditions of our Policies including our Shipping Policy, please do not place an order. IF YOU HAVE ALREADY PLACED AN ORDER AND DO NOT AGREE TO THE TERMS AND CONDITIONS OF OUR POLICIES INCLUDING OUR SHIPPING AND DELIVERY POLICY, YOU HAVE 24 HOURS FROM THE TIME OF PURCHASE TO ---------------------------------------------------------------------------- Marie Dean is dedicated to providing you with premium naturally-focused hair and body products and superior customer service. Customer satisfaction is our number one priority. Please enjoy browsing our studio to learn more about us and our luscious handmade hair and body products. We hope you will find the perfect products for your specific hair and skin care needs. Your comments, suggestions and ideas are important to us, and help us improve our products and the way we assist you. Feel free to email us for additional product information and how we can better serve you.